Customer Experience (CX) is a critical differentiator in today’s business landscape. But where does your organization stand? Are you a Navigator, leading with CX excellence? A Builder, with strong intent but lacking structure? Or do you fall into the Engine or Drifter category, needing a shift in mindset or strategy? Understanding your CX persona is the first step toward transformation. This assessment will help you determine where you stand and provide actionable insights to drive sustainable CX improvements.
Take the assessment and find out!
Builder / Crafter CX Awareness Without Structure
Navigator / Captain CX Excellence
Drifter / Wanderer CX Neglect
Engine CX as a Function, Not a Strategy